Terms and Conditions

Last updated: October 18, 2026

Welcome to 219 Reef Supply LLC (“Company,” “we,” “us,” or “our”). By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our website or services.

1. Use of Website

You agree to use this website for lawful purposes only and in a manner that does not violate any applicable local, state, or federal laws. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

2. Products & Availability

All products sold by 219 Reef Supply LLC are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time.

Live products, including but not limited to phytoplankton, copepods, and brine shrimp, are sensitive to environmental conditions and shipping variables beyond our control.

3. Live Goods Disclaimer

By purchasing live aquatic products, you acknowledge that:

• Survival rates may vary based on handling, acclimation, tank conditions, and shipping delays.
• Proper care and acclimation are the customer’s responsibility.
• We are not responsible for losses due to improper use, neglect, or incompatible tank conditions.

4. Shipping & Delivery

Shipping timelines are estimates and not guaranteed. Once an order is handed to the carrier, 219 Reef Supply LLC is not responsible for delays, lost packages, or damage caused by the carrier, except where applicable law requires otherwise.

Live goods may have specific shipping days and requirements, which will be stated on the product page.

5. Returns & Refunds

Due to the nature of live aquatic products, all live goods sales are final, except where applicable law requires otherwise.

For non-live or dry goods:

• Returns must be requested within 5 days of delivery.
• Items must be unused and in original packaging.
• Shipping costs are non-refundable unless the error was ours.

If an order arrives dead on arrival (DOA), damaged, or incorrect, contact us within 24 hours of delivery with photos for review. Any resolution will be handled in accordance with our applicable policies and legal obligations.

6. Pricing & Payments

All prices are listed in U.S. dollars. We reserve the right to change pricing at any time without notice. Payment must be received in full before orders are processed.

7. Subscription (Subscribe & Save) Terms

7.1 Subscription Orders

219 Reef Supply LLC may offer subscription or recurring-order options through our website. By enrolling in a subscription, you authorize us and our payment processor to charge your selected payment method automatically for each recurring order, including applicable product charges, shipping fees, taxes, and other disclosed charges.

Subscriptions are subject to product availability, shipping schedules, and the terms displayed at checkout.

7.2 Minimum Commitment

Subscriptions may require a minimum commitment of two (2) monthly billing cycles. By enrolling in a subscription with this requirement, you agree to complete the minimum commitment disclosed at checkout before requesting cancellation.

The specific billing interval and minimum commitment applicable to your subscription will be shown during enrollment. If your subscription offer has different terms, the terms disclosed at checkout will apply.

7.3 Subscription Pricing & Discounts

Subscription prices and discounts will be displayed at checkout. Subscribe & Save pricing applies only to eligible subscription products and does not automatically apply to one-time purchases.

We reserve the right to change subscription prices or discounts for future billing cycles. Where required by law, we will provide advance notice of material changes and obtain any required consent before charging the updated amount. Any price change will not retroactively affect an order already charged.

7.4 Recurring Billing & Failed Payments

Your subscription will renew automatically at the selected interval until canceled in accordance with these Terms. You are responsible for maintaining a valid payment method and keeping your billing information current.

If a payment fails, we may attempt to process the payment again or request updated payment information. Orders may be delayed, paused, or canceled if payment cannot be completed. We will not ship an order until the required payment has been successfully processed.

7.5 Cancellation Policy & Fees

You may request cancellation through the subscription management options provided on our website or by contacting us at info@219reefsupply.com.

Where a two-month minimum commitment applies, cancellation requests made before completion of that commitment may be subject to a $20 cancellation fee, but only if that fee was clearly disclosed before enrollment and is permitted by applicable law. The fee is intended to apply to early cancellation of the minimum commitment and will not be charged where prohibited by law.

After the minimum commitment is fulfilled, you may cancel future renewals without an early-cancellation fee. To avoid being charged for an upcoming order, submit your cancellation request before that order is processed. Orders already processed, shipped, or otherwise committed for fulfillment may not be cancelable.

If your subscription has different cancellation terms, those terms will be disclosed at checkout.

7.6 Subscription Changes & Availability

Subscription products, delivery intervals, prices, and availability may change. We may substitute, pause, or discontinue a subscription product if it becomes unavailable, subject to applicable law and any notice required.

You are responsible for reviewing your subscription details and keeping your shipping address and payment information accurate.

7.7 Subscription Shipping & Live Products

Recurring subscription orders containing live aquatic products remain subject to our Live Goods Disclaimer and Shipping & Delivery terms. Shipping dates may be adjusted to accommodate product availability, weather, carrier schedules, or conditions affecting the safe shipment of live goods.

Subscription customers are responsible for ensuring someone can receive and properly handle shipments when necessary.

7.8 Refunds for Subscription Orders

Subscription orders are subject to our Returns & Refunds policy. Once a recurring order has been processed or shipped, it may not be eligible for cancellation or a refund except as provided by our policies or applicable law. This does not limit any rights that cannot legally be waived.

8. Intellectual Property

All content on this website—including logos, images, text, graphics, and branding—is the property of 219 Reef Supply LLC and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, 219 Reef Supply LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

10. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless 219 Reef Supply LLC from claims, damages, or expenses arising from your misuse of our products or violation of these Terms.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Indiana, without regard to conflict-of-law principles.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date. Where required by law, we will provide notice or obtain consent before changes take effect. Continued use of the website after revised Terms take effect constitutes acceptance of the revised Terms, to the extent permitted by law.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us:

219 Reef Supply LLC
Cedar Lake, Indiana
Email: info@219reefsupply.com